Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Kirkby Lonsdale
GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Kirkby Lonsdale collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Kirkby Lonsdale is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Kirkby Lonsdale and across the UK. We are the data controller responsible for your personal information.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including email address and phone number.
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to provide safe pharmacy services.
Order and payment information: Delivery address, prescription details, and transaction records.
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and provide safe, appropriate pharmaceutical care.
To process and fulfil your orders, which are dispatched within 1 working day of pharmacist approval.
To communicate with you regarding your consultations, orders, or any clinical queries.
To maintain accurate medical records as required by pharmacy regulations and professional standards.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and service quality through anonymised analytics.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (special category data processed under Article 9(2)(h) UK GDPR).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly and cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our site so we can improve our services. These are anonymised and do not identify you personally.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect your experience on our site.

5. Sharing Your Data

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare professionals: Where clinically necessary, relevant information may be shared with your GP or other healthcare providers to ensure continuity of care.
Service providers: Trusted third-party suppliers who assist with website hosting, payment processing, and order fulfilment, all bound by strict data processing agreements.
Legal obligations: Where required by law, regulatory bodies such as the GPhC, or law enforcement agencies.

All third parties we engage with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Non-clinical data is retained only as long as necessary for the purpose it was collected.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the way we handle your data, please contact us:

Pharmacy Weight Loss Kirkby Lonsdale
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.

This policy is reviewed regularly and was last updated in July 2026.